INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Why Choose Gurumeya?
Quality Assurance: We source our products directly from Japan to ensure the highest quality and freshness.
Convenient Delivery: We deliver to your home, hotel, or even the airport, making it easy to enjoy Japanese cuisine wherever you are.
Special Offers: Check out our special price offers and new product announcements regularly to get the best deals.
Where can I view my sales receipt?
Check your email inbox for a purchase confirmation or sales receipt, which is typically sent to the email address you provided at purchase. Search for keywords related to the our store’s name.
How can I return an item?
RETURNS POLICY:
- No Refund/No Exchanged
- Returns are accepted only if the item received is damaged and it will be exchanged only with the same item or same amount.
- Return within 3 days from the date of purchased and proof of the original receipt.
- Please contact us at order@gurumeya.com email or call us at 04-3887616 for any further queries or questions
Will you restock items indicated as “out of stock?”
Product is currently unavailable for purchase will be restocked promptly. This may due to various factors like high demand in products or logistics delays happened.
INFORMATION ABOUT US